If the subject of a background check report (consumer) disputes the accuracy of any information contained in the report, the report shall be shared with a client service supervisor and a member of the executive team.

Within three business days of reviewing the report, the client service supervisor or member of the executive team shall provide a dispute acknowledgement to the subject (the consumer) that includes:

• Notification of intent to reinvestigate
• Name and address of the individual
• All relevant information regarding the dispute

Additionally, the person managing this process shall create a document that describes the nature of the dispute and the subject’s information, and save this document in the company disputes folder. They shall also inform the client that a dispute has been filed by the subject, explain the steps that we will follow to reinvestigate, place the adverse action process on hold, gather additional forms of identification from the subject, ask the subject if they wish to upload any supporting documentation to our secure portal and then launch a reinvestigation. 

Sometimes, we may determine that the dispute is frivolous or irrelevant. Such a determination is often made on the following bases:

• The accuracy of information was duly verified during the reinvestigation.
• The consumer was unable to provide sufficient information to support their dispute.

If found to be a frivolous or irrelevant dispute, we will notify the consumer and client of this finding within five business days. Notification may be communicated by mail or other means authorized by the consumer.

If a reinvestigation verifies the inaccuracy of information in question, a notice shall be provided to the consumer within five business days of the determination. This notice must contain the following:

• A statement of completion
• Reference to the consumer’s file number and notice of the file’s revision
• Description of the methods used to determine the accuracy and completeness of information (by consumer request)
• SafestHires contact information such as address and phone number
• A notice that the consumer has the right to add a statement to their file
• An updated report with inaccurate, incomplete, or unverifiable information removed / updated

The corrected / updated report shall be sent to the client at the same time it is shared with the consumer.

Any supporting documentation provided by the subject shall be attached to the final report.

If, after the reinvestigation, it is determined that the information was erroneous, the client service supervisor or member of the executive team shall log the specific disputed items, along with the subject’s name and SSN, in the dispute file on our secure drive. They shall also enter the dispute information, and the corrected information, into our dispute module, inside our system, which ensures that the erroneous information originally reported on the subject is flagged and is never reported again.